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NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Warranty Service Upgrade Overview<br />
� <strong>Pro</strong>vides repair or exchange services of your IBM equipment.<br />
� Choose from a variety of service options, with coverage for parts and labor, so you can select the package with the response time that<br />
fits your needs.<br />
� Options available are based on specific product. See <strong>support</strong>ed product listing found later in this document.<br />
� Service is only available for machines released and purchased in the United States. Special Bid machines are not eligible.<br />
� Service period begins with the product warranty, and includes the original limited product warranty period.<br />
� IBM performs hardware problem determination to the component level. For non-IBM components you must provide the replacement<br />
part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and<br />
cost of the replacement part may also be included.<br />
� Service must be purchased with the product or at any time during the original product warranty period.<br />
�Service cannot be prorated, refunded or transferred.<br />
� ServicePac MUST BE ACTIVATED after purchase in order to use the service. To activate service, visit<br />
http://www.ibm.com/services/servicepac/us<br />
� Before making your purchase decision, please read the “Limitations of Service” statement for important details.<br />
To purchase an IBM Warranty Service Upgrade, call toll free 1-888-SHOP-IBM, visit ibm.com, or contact your IBM Business Partner.<br />
Which service coverage is right for me?<br />
� If your IBM machine is out of warranty, OR you have an existing warranty service upgrade (WSU) or maintenance agreement that<br />
is about to expire, then post-warranty maintenance (MA ServicePac) is right for you. For details, visit<br />
http://www-1.ibm.com/services/its/us/details2_spwarmain.html.<br />
� If your IBM machine is still within its original warranty period, then you can upgrade your service with a ServicePac ® WSU. For<br />
more information and to purchase this offering, visit http://www-1.ibm.com/services/its/us/details_spwarmain.html.<br />
� Service is only available for machines released and purchased in the United States. Special Bid machines are not eligible.<br />
Service options meet your needs<br />
To select the ServicePac that’s right for you, from the table below simply...<br />
1. Select the Machine Name, Type and Model Number that matches the system for which you’d like to upgrade the warranty service<br />
2. Choose the Service Level* that meets your service needs<br />
3. Contact your IBM Business Partner to place your order<br />
Machine Name<br />
NetVista A40i<br />
NetVista A21i<br />
NetVista A22<br />
NetVista X41<br />
NetVista A22p<br />
NetVista A40,<br />
A40p<br />
Machine<br />
Type<br />
2251<br />
2254<br />
2257<br />
2283<br />
2292<br />
6058<br />
Model Number*<br />
IBM Desktop Systems (listed in ascending order by Machine Type)<br />
T2U TAU TEU VAU<br />
CTO CVF CVU F2U F3U G01 G02 G03 G04 G05<br />
G06 G20 G21 G22 G23 H2U H3U L01<br />
31U 32U 33U<br />
50U 51U 53U 55U CVU XX4<br />
13U 21U 22U 23U 33U 34U 35U 36U 41U 42U<br />
43U 44U 51U CAU CBU CCU CDU CHU CJU KBU<br />
KCU KDU<br />
KHU KUU KWU PAU PBU RAU RBU TAU TBU THU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
1 YR onsite repair 9x5x4 hour<br />
2 YR onsite repair 9x5/next day<br />
2 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
54P1858<br />
54P1859<br />
54P1860<br />
54P1861<br />
54P1862<br />
41L2734<br />
41L2740<br />
List<br />
Price**<br />
*<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$42<br />
$75<br />
$139<br />
$132<br />
$239<br />
$129<br />
$159<br />
Base<br />
Warranty<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
1 year parts and<br />
labor<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Page 1 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista A20<br />
NetVista A20<br />
NetVista A20<br />
NetVista X41<br />
NetVista A20i<br />
NetVista A21<br />
NetVista A21<br />
NetVista A21<br />
NetVista A21<br />
NetVista A21<br />
NetVista A22p<br />
NetVista A21<br />
NetVista A22p<br />
NetVista A22p<br />
Machine<br />
Type<br />
6266<br />
6269<br />
6270<br />
6274<br />
6280<br />
6336<br />
6337<br />
6339<br />
6341<br />
6342<br />
6343<br />
6347<br />
6349<br />
6350<br />
Model Number*<br />
DDU E2U E3U E4U EAU EBU EEU F2U F3U FFU<br />
GGU GHU H4U HBU M6U M8U M9U N3U N4U P2U<br />
P6U P8U PKU Q6U QAU VJU<br />
20U 30U 40U 50U 60U 70U 80U A6U AAB ABA<br />
ABB ADU AFU AGU BAA BAB BBA BBB C1U C2U<br />
CAA CAB CBA CBB D1U D2U D3U E1U E2U ECU<br />
F1U F2U F3U FAA FAB FBA FBB G2U GAA GAB<br />
GBA GBB H1U H2U H6U H7U HCU HDU J2U J4U<br />
K1U K2U KAA KAB KBA KBB L1U L2U LAA LAB<br />
LBA LBB M1U M2U MAU MBU MCU N1U N2U N4U<br />
P1U P3U P4U RAU RBU S4U SAU U6U UDU UP5<br />
UP6 UP7 UP8 UPS V3U V4U VDU<br />
BAB BAJ D2U E2U E3U E4U F2U F5U H2U H7U<br />
HHU HSU M2U M4U N2U N3U N4U P2U P7U PHU<br />
Q9U S2U S4U S6U SDU SEU T2U T3U T4U T5U<br />
T7U T9U TDU TEU<br />
10U 11U 12U 13U 14U 15U 16U 17U 18U 1TU<br />
21U 22U BNU CVU F19 F20 KAU KBU KCU KFU<br />
KGU KKU KNU MFF MGU MKU MQU MSU NAU XX7<br />
13U 17U 20U 25U 35U 36U 58U B1U B3U S8U<br />
CTO CVF CVU G01 G02 G03 G04 G20 G21 G50<br />
CTO CVF CVU G01 G02 G03 G04 G05 G20 G21<br />
G22 G50<br />
16U 24U 26U 41U 56U 57U 64U 81U B5U B8U<br />
CH1 KAU KDU KEU KGU KHU KPU KTU MPU NSU<br />
20U 27U 41U 58U 64U 81U 83U B7U CAU CBU<br />
D1U D3U E1U E3U K6U K7U KAU KBU KDU KEU<br />
KFU KGU MEU N5U N6U N7U NYU QBU QHU QJU<br />
QQU<br />
25U 46U 54U 62U B3U KBU KKU KRU PQU<br />
13U CT0 CTO KAU KEU KGU M1U M2U M3U<br />
27U K3U KAU KCU KDU KGU KHU KJU KKU KNU<br />
MBU<br />
11U 17U CT0 KGU KSU<br />
11U 12U 13U 15U 21U 22U 25U 26U 31U 33U<br />
35U 36U 37U 3CU 51U 61U 91U CAU CBU CCU<br />
CDU CT0 J1U JU1 K4U K9U KFU KGF KGU KTU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
1 YR onsite repair 9x5x4 hour<br />
2 YR onsite repair 9x5/next day<br />
2 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
54P1858<br />
54P1859<br />
54P1860<br />
54P1861<br />
54P1862<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
List<br />
Price**<br />
*<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$42<br />
$75<br />
$139<br />
$132<br />
$239<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
Base<br />
Warranty<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
1 year parts and<br />
labor<br />
Second business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
Page 2 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista A40,<br />
A40p<br />
NetVista A40,<br />
A40p<br />
NetVista X40<br />
NetVista X40<br />
NetVista S40<br />
NetVista S40P<br />
NetVista A40,<br />
A40p<br />
NetVista A40,<br />
A40p<br />
Machine<br />
Type<br />
6578<br />
6579<br />
6642<br />
6643<br />
6645<br />
6646<br />
6648<br />
6649<br />
Model Number*<br />
A2U A3U A5U AAA AAB AAD AAE ABA ABB ABD<br />
ABE ACA ACB ACD ACE B1U BAA BAB BAD BAE<br />
BBA BBB BBD BBE BCA BCB BCD BCE BDA BDB<br />
BDD BDE BE1 BEA BEB BED BEE BFA BFB BFD<br />
BFE BGU BIU BLU BNU BPU CAA CAB CAD CAE<br />
CBA CBB CBD CBE CCA CCB CCD CCE CDA CDB<br />
CDD CDE CEA CEB CED CEE CFA CFB CFD CFE<br />
CL1 CLU CM1 CTO D5U DEU DGU DHU E2U E3U<br />
E4A E4D E4E E4G E4L E4P E4R E4T E4U E4W<br />
E6U E7U ETU EVU F2U F3U F4U F5U F6U F7U<br />
FBU FCU FDU FEU FFU FHU FLU FMU FSU FZU<br />
G2U G3U G44 G4U G5U G6U G7U GJU GKU GLU<br />
GMC GMU GNC GUU GVU GYU H8U JKU JMU JQU<br />
JRU JZU K2U K3U K4U K5U K6U K8U KAG KAU<br />
KBU KCU KDU KEU KFU KGU KHU KJU KKU KLU<br />
KMU KPU KXU L1U L2U L6U L7U LAU LBU LCU<br />
LDU LLU LMU LSU LTU LUU LVU LYU M1U M2U<br />
M5U MBU MCU MDU MEU MJU MMU MPU MS1 MS2<br />
MSU MWUMYU MZU N1U N5U NAG NAU NBU NCU<br />
NDU NFU NJU NKU NPU NSU NWU NYU P1U P2U<br />
PAU PBU PCU PDU Q4U Q5U Q6U Q7U Q8U Q9U<br />
QEU QFU R1U R2U RAA RAC RAD RAF RAU RBA<br />
RBC RBD RBF RBU RCA RCC RCD RCF RCG RCU<br />
RDA RDC RDD RDF RDU REA REC RED REF REU<br />
RFA RFC RFD RFF RFU T2U TAU TBU TCU TFU<br />
TGU THU UN6 WM2 WM7 WM8 WU4 WU5 Y17<br />
A2U A3U A4U A5U A6U ACD ACF ADD ADF BCD<br />
BCF BDD BDF BED BEF BFD BFF CCD CCF CDD<br />
CDF CED CEF CFD CFF DCU E5U F3U F4U FJU<br />
FMU FPU FRU FTU FUU GFU KMU KTU L1U LAU<br />
LBU MAU MRU N1U N2U N3U N5U N8U N9U NAU<br />
NBU NCU NDU NKU NLU NVU NWU P0U P1U P2U<br />
P3U P4U P5U P7U PCU PDU POU Q4U R1U RAU<br />
RBU RCD RCF RDD RDF RED REF RFD RFF RJU<br />
RKU T2U TAU TCU TDU TKU VHU WF1 WF2<br />
11U 12U 13U 14U<br />
11U 12U 13U 14U 21U 22U 23U 24U 31U 32U<br />
33U 34U BDU<br />
BBB N3U P1U W1U W2U W4U W6U<br />
Q1U<br />
CTO D2U D3U D4U D5U D6U D7U D8U D9U E2U<br />
E3U E4U E5U E6U F2U F3U FAU FC1 FC5 FSU<br />
K9U KCU KDU KNU KSU LAU LBU MCU MDU N1U<br />
N2U N3U N4U N5U N6U N7U N8U N9U NAU NBU<br />
PAU PBU QAU QBU QCU QDU QEU QJU QKU QLU<br />
QNU QPU QQU QTU QUU QZU RAU RBU SBU TAU<br />
TBU TCU WNS WSU<br />
J2U J3U J4U JRU KAU KBU KLU KNU NAU NBU<br />
PAU PBU R2U RAU RBU TAU TBU TCU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
30L9199<br />
41L2732<br />
31L2724<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
List<br />
Price**<br />
*<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$99<br />
$229<br />
$299<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
Base<br />
Warranty<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Page 3 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista M41<br />
NetVista M41<br />
NetVista M41<br />
NetVista A22p<br />
NetVista A22p<br />
NetVista A40,<br />
A40p<br />
Machine<br />
Type<br />
6790<br />
6792<br />
6794<br />
6823<br />
6825<br />
6830<br />
Model Number*<br />
11U 13U 21U 22U 23U 25U 2DU 31U 32U 34U<br />
35U 3AU 3BU 42U 43U 44U CAU CBU CCU CDU<br />
CEU CH9 CT0 D3U D4U D5U D6U D7U DCU DDU<br />
DGU DHU DLU DMU DQU DRU DSU E2U E3U E4U<br />
E5U E8U EDU EEU EFU EGU EHU EMU ERU ESU<br />
EYU EZU G11 G12 G13 G14 G16 G17 G19 G20<br />
G40 G44 G48 G88 H1U H2U H5U HDU HEU HGU<br />
HHU HJU HKU HMU HNU HU1 HZU K3U K4U K7U<br />
K8U KGU KHU KJU KLU KMU KPU KQU KVU KZU<br />
MAU MBU MKU N2U N6U N8U NAU NCU NNU NSU<br />
NYU NZU P1U P6U PAU PCU PDU PNU PTU PUU<br />
PVU PYU PZU R7U R8U R9U RCU RHU RLU RMU<br />
RSU S1U SB2 SB3 SBU SEU SGU SHU SSU STU<br />
SVU SZU T1U TAU TBU TEU TGU TQU<br />
11U 15U 1XE 21U 22U 23U 24U 25U 2DU 2EU<br />
2HU 2JU 31U 32U 33U 39U 3DU 3GU 3JU 3KU<br />
3MU 3NU 3SU 3VU 42U 43U 44U 45U B3U B5U<br />
B8U B9U C4U C5U C7U C9U CAU CBU CCU CDU<br />
CEU CGU CLU CMU CPU CT1 CTO CTU CYU D3U<br />
D4U D5U D9U DAU DDU DHU DJU DKU DQU DRU<br />
DSU DUU DVU DYU DZU E3U E4U E5U E9U EAU<br />
EBU EEU EFU EJU EKU F5U F6U F8U FUU FVU<br />
G1U G30 G32 G34 G36 G57 G7U G86 G88 G90<br />
GAU GPU H8U H9U HCU HDU HEU HLU HNU HQU<br />
HRU HTU J6U J9U JGU JHU JJU JSU JTU JUU<br />
JYU K4U K5U K7U K8U K9U KBU KC1 KCU KDU<br />
KJU KLU KMU KNU KVU KWU KZU LEU LFU LJU<br />
LKU LLU LMU LPU M3U M9U MFU MHU MLU MMU<br />
MNU MPU MRU MS1 MVU MZU N1U N3U N6U N7U<br />
N8U N9U NBU NCU NJU NNU NWU P3U P4U P6U<br />
PFU PPU PSU Q2U Q4U Q5U Q8U Q9U QCU QDU<br />
QEU QFU QHU QLU QVU QZU R3U R5U R6U R7U<br />
R9U RAU RBU RGU RTU RUU S1U S6U S7U SN1<br />
SN2 SN3 SN4 SN5 SN6 SN7 SUU SVU SYU T1U<br />
T4U TDU TEU TFU TGU TNU TWU UN8 UN9 V3U<br />
V4U VC1 VFU VGU VKU VVU<br />
11U 21U 26U 31U 34U 37U 3AU 42U 43U 8GU<br />
AE1 CAU CBU CCU CDU CEU CT0 CTO DE1 DE2<br />
DE3 DE4 DE5 DE6 FBU FCU FDU FFU FGU FHU<br />
K2U K3U K5U K7U KA1 KAU KBU KCU KDU KEU<br />
KFU KKU KMU KPU KQU KRU KSU KTU KUU KWU<br />
KYU KZU M1U M2U M3U M4U M6U M7U M8U MBU<br />
MEU MGU MHU MKU MLU MMU MRU MTU MVU N2U<br />
N3U N4U N6U N7U NBU NEU NGU NHU NJU NLU<br />
NMU NQU NRU NUU NWU NYU NZU P1U P2U P6U<br />
PRU Q1U Q2U QAU QCU QEU QHU QJU QTU QUU<br />
QWU QYU QZU R2U RCU RGU RHU RMU RPU RQU<br />
RRU RSU RT1 RT2 RT3 RTU RUU RVU S5U SDU<br />
SGU SJU SKU SLU SMU SPU STU SUU SVU SWU<br />
T1U T3U T7U T8U TDU TEU TFU TGU TKU TRU<br />
TUU TVU TW1 TW2 TWU TYU UN8 UN9<br />
11U 12U 21U 22U 31U 3CU 91U CAU CBU CCU<br />
CDU K2U K3U<br />
11U 12U 21U 22U 24U 31U 32U 42U CEU KAU<br />
CAU CBU CTO DE1 DE2 DE4 DE5 EAU EBU FAU<br />
GBU K9U KCU MEU MFU MGU MHU MJU MKU MLU<br />
MMU MNU MUU MYU P2U R2U T2U TAU TCU VAU<br />
WEU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
List<br />
Price**<br />
*<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
Base<br />
Warranty<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Page 4 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista A40<br />
NetVista A60i<br />
NetVista A60<br />
NetVista A60<br />
NetVista A40,<br />
A40p<br />
NetVista A40,<br />
A40p<br />
Machine<br />
Type<br />
6831<br />
6832<br />
6833<br />
6838<br />
6840<br />
6841<br />
Model Number*<br />
EAU GAU GBU KAU TAU VAU VBU<br />
20U 22U 25U 40U 44U 45U 61U 71U CAU CBU<br />
CCU<br />
20U 21U 23U 25U 45U 46U 61U 71U 72U 73U<br />
CAU CBU CCU E1U E2U E3U KCU KDU KFU KHU<br />
KJU KKU KLU KPU<br />
C1U D1U<br />
C1U CAA CAC CAD CAF CAU CBA CBC CBD CBF<br />
CC1 CCA CCC CCD CCF CDA CDC CDD CDF CEA<br />
CEC CED CEF CFA CFC CFD CFF CTO D6U D7U<br />
D8U D9U DAU DBU E1U EAA EAC EAD EAF EAU<br />
EBA EBC EBD EBF ECA ECC ECD ECF EDA EDC<br />
EDD EDF EEA EEC EED EEF EFA EFC EFD EFF<br />
G1U GAA GAC GAD GAF GAU GBA GBC GBD GBF<br />
GCA GCC GCD GCF GDA GDC GDD GDF GEA GEC<br />
GED GEF GFA GFC GFD GFF GGA K4U K6U M6U<br />
M9U MAU MGU MMU MNU MPU MQU N7U N8U N9U<br />
P2U P7U QBU QEU QLU R2U T2U TAU VAU VBU<br />
D4U D7U E1U E2U EAU ECD ECF ECU EDD EDF<br />
EED EEF EFD EFF G1U GAU GCD GCF GDD GDF<br />
GED GEF GFD GFF K1U K6U MGU MHU T2U TAU<br />
VAU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
List<br />
Price**<br />
*<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
Base<br />
Warranty<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Page 5 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista M42<br />
NetVista M42<br />
NetVista M42<br />
NetVista M42<br />
NetVista A30,<br />
A30p<br />
NetVista A30p<br />
Machine<br />
Type<br />
8301<br />
8303<br />
8305<br />
8307<br />
8310<br />
8311<br />
Model Number*<br />
22U 32U 41U 51U 52U 53U 61U 81U CTO E1U<br />
K1U K2U K3U KCU KDU KEU KHU KJU KLU KNU<br />
KSU<br />
21U 22U 24U 25U 26U 27U 31U 33U 35U 36U<br />
37U 41U 42U 43U 44U 46U 52U 53U 54U 61U<br />
62U 63U 81U 82U 83U BBU CAU CBU CCU CDU<br />
CEU CGU CHU CJU CKU CTO D1U D2U D3U DAV<br />
E1U E2U H5U H6U H7U H8U HGU HMU HNU HSU<br />
HTU HUU HVU HWU JQU JTU JVU HYU JDU K11<br />
K12 K2U K31 K32 K61 K62 K6U K71 K72 K7U<br />
KHU KJU KNU KRU KSU KTU L5U LCU LKU LRU<br />
LVU LYU M5S M5U M6U M7U M9U MAU MFU MJU<br />
MKU MLU MMU MSU MUU MVU MWUMYU MZU NBU<br />
NCU NDU NLU NTU NVU NWU NZU PAU PBU PTU<br />
Q2U Q6U Q7U Q8U QBU QCU QDU QMU QPU QQU<br />
QTU QUU QYU QZU R5U RAU RGU RHU RKU RLU<br />
RPU RRU S1U S2U S4U S7U S8U SAU SB2 SBU<br />
SFU SJU SPU SRU STU SUU SWU SZU T1U T4U<br />
TAU TDU TQU TZU UAU ULU UNU VAU VFU VGU<br />
VLU VRU VTU VUU<br />
1DU 21U 22U 25U 29U 31U 34U 37U 39U 41U<br />
42U 43U 44U 49U 4BU 4DU 4EU 4GU 51U 52U<br />
53U 54U 57U 58U 61U 62U 63U 65U 67U 69U<br />
6DU 6FU 6NU 6SU 81U 82U 83U 85U 8BU 8GU<br />
8HU 8KU A2U A3U A4U A5U CAU CBU CCU CDU<br />
CEU CGU CHU CJU CKU CTO D2U D3U D4U E1U<br />
E3U E4U FAU G2U G7U G9U GAU GDU GKU GMU<br />
GNU GPU GVU H7U H9U HEU HGU HHU HJU HUU<br />
HVU J3U J5U J6U J7U J8U JAU JBU JCU JEU<br />
JFU JLU JMU JNU JPU JSU JUU JYU K4U K5U<br />
K6U K7U K9U KEU KFU KNU KRU KSU KUU KYU<br />
KZU L2U L4U LAU LCU LHU LLU LMU LSU LVU<br />
MCU MVU N3U N4U N8U N9U NFU NHU NJU NLU<br />
NQU NRU NSU P6U P8U PCU PKU PLU PNU PPU<br />
PTU PUU PYU Q6U QBU QCU QDU QEU QFU QMU<br />
QNU QRU QSU QUU QVU QYU R2U R7U R8U R9U<br />
RBU RJU RKU RLU RMU RPU RRU RYU S5U SAU<br />
SCU SDU SEU SHU SJU SN1 SN2 SN3 SSU STU<br />
SZU T5U T7U TAU TFU THU TKU TLU TMU TVU<br />
U2U U7U UBU UCU UEU UPU UUU V3U V6U V8U<br />
VC1 VCU VGU VSU W3U W4U W7U W8U WDU WS1<br />
WS2 WS3 WVU WZU<br />
21U 22U 25U 31U 32U 41U 43U 46U 47U 48U<br />
49U 51U 52U 53U 55U 61U 62U 63U 81U 82U<br />
84U A2U A3U A4U A5U CAU CBU CCU CDU CEU<br />
CGU CHU CJU CTO D1U D2U D3U DE1 DE2 DE3<br />
DE4 E1U H1U H3U H4U H5U H6U H7U H9U HDU<br />
HKU HNU HPU HQU HSU HUU HZU J1U J2U J3U<br />
J4U J7U JAU JBU JCU JDU JGU JJU JKU JLU<br />
JNU JQU JRU JSU JTU JUU JVU JYU K1U K2U<br />
K3U K6U K7U K8U K9U KBU KDU KFU KMU KNU<br />
KPU KSU KWU KYU KZU L2U L4U L5U L7U L9U<br />
LAU LHU LKU LLU LMU LRU LSU LTU LUU LVU<br />
LYU LZU MAU MBU MDU MEU MGU MHU MLU MTU<br />
MUU MVU N3U N5U N6U N7U N8U N9U NNU NSU<br />
NTU Q8U QAU QGU QKU QVU QZU R1U R2U R3U<br />
R6U R8U RBU RGU RLU RUU RVU RYU RZU UAU<br />
UCU UDU UJU UN1 W1U Y17<br />
14U 1AU 1BU 26U 27U 28U 29U 36U 37U 38U<br />
39U 3AU 3EU 3GU 47U 48U 85U 93U 94U 95U<br />
4EU 4GU 4HU 4KU 63U 64U 65U 81U 82U 91U<br />
A1U A2U CAU CCU CDU CEU CGU CHU CTO D3U<br />
D4U KCU KEU KVU LBU<br />
13U 15U 29U 2CU 2EU 3DU 3GU 47U 4DU 4NU<br />
4PU 61U 62U 83U 85U 8DU 92U 96U A1U CAU<br />
CBU CCU CDU CEU CGU CHU CJU CTO D1U D3U<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
1 YR onsite repair 9x5x4 hour<br />
2 YR onsite repair 9x5/next day<br />
2 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
IBM Part<br />
Number<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
54P1858<br />
54P1859<br />
54P1860<br />
54P1861<br />
54P1862<br />
List<br />
Price**<br />
*<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$42<br />
$75<br />
$139<br />
$132<br />
$239<br />
Base<br />
Warranty<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
1 year parts and<br />
labor<br />
Second business day<br />
response<br />
Page 6 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Machine Name<br />
NetVista A30<br />
NetVista A30<br />
NetVista S42<br />
Machine<br />
Type<br />
8313<br />
8315<br />
8319<br />
Service Response Time<br />
24x7x2 hour<br />
24x7x4 hour<br />
9x5x4 hour<br />
9x5/next business day<br />
Service Levels<br />
IBM onsite repair (IOR)<br />
EasyServ depot repair<br />
IBM onsite exchange (IOE)<br />
EasyServ exchange<br />
Model Number*<br />
52U 53U 55U 5BU 5CU B2U B3U B4U B5U B6U<br />
B7U CAU CBU CCU K6U QQU<br />
11U 12U 23U 24U 37U 39U 42U 52U 53U 54U<br />
5BU 5CU 5DU 61U 62U 91U B1U B2U B4U B5U<br />
B6U B7U B8U B9U CAU CBU CCU CDU KAU KBU<br />
KEU KGU<br />
11U 12U 14U 21U 22U 31U 41U 42U 43U 46U<br />
48U 51U 52U 61U 62U 65U 81U 83U CAU CBU<br />
CCU CDU CEU CFU CGU JSU K3U K7U KAU KCU<br />
KLU KUU KZU M6U M7U MGU MQU MWUMYU MZU<br />
N1U N2U N6U N7U NBU NDU NEU NLU NPU NRU<br />
NSU NTU NUU NVU NYU PAU PCU PHU UDU<br />
Service<br />
Description**<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
1 YR onsite repair 9x5x4 hour<br />
2 YR onsite repair 9x5/next day<br />
2 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5/next day<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 9x5x4 hour<br />
3 YR onsite repair 24x7x4 hour<br />
4 YR onsite repair 9x5/next day<br />
4 YR onsite repair 9x5x4 hour<br />
4 YR onsite repair 24x7x4 hour<br />
IBM Part<br />
Number<br />
30L9199<br />
41L2732<br />
31L2724<br />
69P9158<br />
69P9159<br />
69P9160<br />
54P1858<br />
54P1859<br />
54P1860<br />
54P1861<br />
54P1862<br />
41L2734<br />
41L2740<br />
69P9161<br />
69P9162<br />
69P9163<br />
List<br />
Price**<br />
*<br />
$99<br />
$229<br />
$299<br />
$198<br />
$350<br />
$433<br />
$42<br />
$75<br />
$139<br />
$132<br />
$239<br />
$129<br />
$159<br />
$89<br />
$250<br />
$293<br />
Base<br />
Warranty<br />
Year 1 parts and<br />
labor<br />
Years 2 & 3 parts<br />
only<br />
Second business day<br />
response<br />
1 year parts and<br />
labor<br />
Second business day<br />
response<br />
3 years parts and<br />
labor<br />
Next business day<br />
response<br />
A service technician is scheduled to arrive at your location within two hours after remote problem determination is completed. We<br />
provide service around the clock, every day, including IBM holidays.<br />
A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We<br />
provide service around the clock, every day, including IBM holidays.<br />
A service technician is scheduled to arrive at your location within four business hours after remote problem determination is<br />
completed. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays.<br />
If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the<br />
following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.<br />
A service technician is scheduled to arrive at your location on the business day after we receive your call, following remote problem<br />
determination. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM<br />
holidays.<br />
A service technician will come to your location for equipment repair.<br />
A courier will pick up your equipment and deliver it to our depot repair center. Our objective is to repair it within 12 hours of arrival<br />
(ThinkPads) or 5 business days (Point of Sale equipment). ThinkPads arriving at the depot in the morning are scheduled to be<br />
repaired and shipped back to you on the same day.<br />
For IBM monitors and server peripherals:<br />
A service technician will come to your location with a replacement machine and perform the equipment exchange.<br />
For IBM printers:<br />
A courier will deliver a replacement machine to you in exchange for your failed machine, and a service technician will arrive to<br />
uninstall the failed machine and install the replacement machine. IBM will ship the replacement the same day the service call was<br />
received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement machine will be shipped the<br />
following business day. In addition, the service technician will handle all return shipping responsibilities. All shipping and handling<br />
is paid for by IBM.<br />
A courier will deliver a replacement machine to you in exchange for your failed machine. IBM will ship the replacement the same<br />
day the service call was received, with next day delivery. If the service call is received after 8:00 p.m. (EST), the replacement<br />
machine will be shipped the following business day. Uninstallation of the failed machine and installation of the replacement machine<br />
is a customer responsibility. The replacement packaging will include shipping instructions on how to return the failed machine using<br />
the same carton that contained the replacement. All shipping and handling is paid for by IBM.<br />
Page 7 of 8 This document is current as of 18 Mar 2003
NetVista US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)<br />
Limitations of service for IBM Maintenance Services - ServicePac for Warranty and Maintenance Options for PC <strong>Pro</strong>ducts<br />
These services are available for machines normally used for business, professional, or trade purposes, rather than personal, family or<br />
household purposes. Not all machine types and models are covered. Service period begins with the equipment date of purchase. Service<br />
must be purchased during the original limited product warranty period. Service levels are response time objectives and are not guarantees.<br />
A service technician is scheduled to arrive at your location within two or four business hours or the next business day (depending on<br />
service) after remote problem determination is completed. For the 9x5x4 hour service, calls dispatched after 1:00 p.m. local time, you can<br />
expect the service technician to arrive by the morning of the following business day. For non-critical service requests, a service technician<br />
will arrive by the end of the following business day. If the machine problem turns out to be a Customer Replaceable Unit (CRU), IBM<br />
will express ship the part to you for quick replacement. Onsite 24x7x2 hour service is not available in all locations. External peripherals,<br />
such as racks, tape drives, and channel controllers, require their own, separate service coverage, they are not covered under the attached<br />
Machine. Service activation is required immediately following purchase.<br />
Locations eligible for specific service options<br />
Onsite 24x7x2 hour service for servers and server peripherals will be provided within a 50-mile radius of the cities indicated on the list<br />
below, based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a<br />
50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip code of the<br />
location in question, and the nearest zip code from the list below, by using Zip Find. Zip Find can be found on the Internet at:<br />
http://zipfind.net/<br />
Akron, OH 44308<br />
Albuquerque, NM 87103<br />
Allentown, PA 18101<br />
Atlanta, GA 30335<br />
Austin, TX 78767<br />
Baltimore, MD 21202<br />
Baton Rouge, LA 70816<br />
Birmingham, AL 35203<br />
Boston, MA 02108<br />
Bridgeport, CT 06604<br />
Buffalo, NY 14202<br />
Charlotte, NC 28202<br />
Chicago, IL 60602<br />
Cincinnati, OH 45202<br />
Cleveland, OH 44114<br />
Columbia, SC 29201<br />
Columbus, OH 43215<br />
Dayton, OH 45401<br />
Denver, CO 80202<br />
Detroit, MI 48226<br />
Fort Worth, TX 76102<br />
Greensboro, NC 27402<br />
Harrisburg, PA 17101<br />
Hartford, CT 06103<br />
Honolulu, HI 96813<br />
Houston, TX 77002<br />
Indianapolis, IN 46204<br />
Jacksonville, FL 32202<br />
Kansas City, MO 64106<br />
Las Vegas, NV 89101<br />
Los Angeles, CA 90012<br />
Louisville, KY 40202<br />
Memphis, TN 38103<br />
Miami, FL 33133<br />
Milwaukee, WI 53202<br />
Minneapolis, MN 55415<br />
Nashville, TN 37201<br />
New Orleans, LA 70112<br />
New York, NY 10007<br />
Newark, NJ 07102<br />
Norfolk, VA 23510<br />
Oklahoma City, OK 73102<br />
Omaha, NE 68183<br />
Orlando, FL 32801<br />
Philadelphia, PA 19107<br />
Phoenix, AZ 85003<br />
Pittsburgh, PA 15219<br />
Portland, OR 97204<br />
<strong>Pro</strong>vidence, RI 02903<br />
Raleigh, NC 27602<br />
Richmond, VA 23219<br />
Rochester, NY 14614<br />
Sacramento, CA 95814<br />
Salt Lake City, UT 84111<br />
San Antonio, TX 78205<br />
San Diego, CA 92101<br />
San Francisco, CA 94102<br />
San Jose, CA 95110<br />
Seattle, WA 98104<br />
St. Louis, MO 63103<br />
St. Paul, MN 55102<br />
St. Petersburg, FL 33731<br />
Syracuse, NY 13202<br />
Tacoma, WA 98402<br />
Tampa, FL 33602<br />
Toledo, OH 43604<br />
Virginia Beach, VA 23456<br />
Washington, DC 20001<br />
West Palm Beach, FL 33402<br />
Wilmington, DE 19801<br />
To purchase an IBM Warranty Service Upgrade, call toll free 1-888-SHOP-IBM, visit ibm.com, or contact your IBM Business Partner.<br />
Page 8 of 8 This document is current as of 18 Mar 2003
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